Refund & Return Policy

At Velmont & Co., customer satisfaction is extremely important to us.

Before requesting any refund, we highly recommend contacting our support team first for faster assistance and easier order tracking.

Return Window

Customers may request a return within 14 days of delivery.

Eligibility

Returned items must:

• Be unused
• Be in original condition
• Include original packaging
• Include all accessories and tags

How To Start A Return

Please contact our support team before shipping any item back.

Email: VelmontCO@gmail.com
Phone: +7 56 97 78 27

Refund Process

Once your return is received and inspected, refunds are processed to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Damaged Orders

If your order arrives damaged or incorrect, contact us within 24 hours with photos or videos of the issue.

Non-Returnable Items

• Custom products
• Gift cards
• Final sale items
• Promotional items